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Workshop Manager - Dulles, VA


Job Purpose: 

The supervisor complies, classifies, and monitors the workshop service with regards to maintenance and disruptions to vehicles and installations and advises the Management and informs his team members regarding operational decision making.   

The technical supervisor ensures quality of service towards our clients by showing the right leadership skills, based on our TCR values which he/she promotes and implements. At the workshop, safety of all stakeholders is ensured by the supervisor. He/she performs reporting on safety, quality, and performance. The supervisor is actively performing maintenance and repair at least two third of its time. The rest of the time is spent on team roll-out of safety culture, team supervision and workshop organization. 

Key tasks: 

  1. Coaching and leading the team 

  • Taking end-responsibility for quality, efficiency, safety, and resources within his/her own unit; 

  • Coaching and motivating the team members and taking care of teamwork; 

  • Taking responsibility for the team. 

  1. Management of the work package - Implement TCR processes and procedures with the utilization of SAP to achieve the following: 

  • Manage resource and labor allocation in coordination with management; 

  • Ensuring a correct stock management by determining and ordering the available and needed resources such as (spare) parts, office supplies, etc.; 

  • Giving insights to the management regarding the feasibility of the planning and advise on the viable solutions and bottlenecks; 

  • Identification and visualization of the planned maintenance and outstanding problems using the available systems; 

  • Tracking the progress of the work package (disruptions and maintenance) based on available recourses and by monitoring standard times, bottlenecks, back log, and feasibility within the given mandate; 

  • Assisting team members in processing and making production figures and/or quality data visible to operations; 

  • Creating, checking, evaluating, and signing inspection lists; 

  • Implementing contingency procedures. 


  1. Subject-specific support to the team members 

  • Instructing in maintenance and malfunctions for the purpose of safe maintenance of vehicles and equipment; 

  • Knowledge transfer for professional development of the team members. 

  1. Participating in regular consultations for the purpose of coordinating and evaluating activities 

  • Coordination with departments such as: customers, suppliers, TCR departments; 

  • Providing information from customers to team members regarding matters that influence the operations; 

  • Advising customers regarding the availability of vehicles and equipment. 

  1. Continue improvement 

  • Contributing to the professional knowledge to set-up (quality) measurements in consultation with the management; 

  • Proposal for improvement such as adjusting procedures and making new work agreements; 

  • Investigating and producing technical improvements (modifications) to equipment to reduce the cost price per unit of product to increase availability for the customer. 

  1. Performs tasks that are specific for the technicians, including the associated responsibilities and authorities.  

  1. Taking end-responsibility for the workshop administration within the own unit and in cooperation with relevant departments. This including work orders, invoicing preparation, and time control.  

  1. Demonstrating active safety leadership by driving the safety culture and implementing initiatives to continuously improve TCR’s safety performance and OHS management system.  

Competencies (Knowledge and skills) required for successful performance 

  • (Expert) technical background in GSE maintenance and repair: mechanics, hydraulics, electricity, air pressure, aircon/refrigeration units, and electrical systems (Preferred) 

  • Ability to make complex decisions whilst under pressure 

  • Stress resistant  

  • Assists in implementation of formal quality improvement 

  • Demonstrates continuing commitment to achieving a OHSA friendly working environment by seeking out and attending additional safety education classes over and above those required 

  • Act as role model 

  • A real team player 

  • Strong in communication 

  • Drive for excellence  

  • Good MS Office 365 skills 

  • Leadership skills: facilitating teamwork, communicating the vision, effective delegation, managing change, managing conflict, directing others 

  • Fluent in English – both oral and written 


Universal Drive 12401

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